Privacy Policy

1. Who we are and accountability

Studio 65 is a creative and production agency operated by The 65 Group Ltd. in Toronto, Ontario, Canada. We are responsible for personal information under our control and handle it in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. Our designated privacy contact can be reached at hello@studio65.ca, with “Privacy” in the subject line.

2. Information we collect and why

We collect information you provide when you contact us, submit a project inquiry, request a listing shoot or use our chat assistant. This may include your name, email, telephone number, company, budget, requested services, schedule, project details and referral source. Listing requests may also include property addresses, occupancy and access instructions. Chat messages and responses are stored to continue the conversation and follow up on requests.

We use this information to respond, prepare proposals, arrange production, provide agreed services, manage client relationships, maintain necessary business records and protect our services. We identify additional purposes before collecting or using information for them. Please do not send sensitive personal information or confidential access codes through chat.

3. Consent and your choices

When you voluntarily provide information for an inquiry, you consent to its use for that request and related follow-up. We seek additional consent where required for new purposes or sensitive information, and only collect information reasonably necessary for the identified purpose. We do not make unrelated information collection a condition of service. Promotional electronic messages, if sent, require consent or another lawful basis under Canada’s anti-spam legislation and include an unsubscribe option.

You may withdraw consent by emailing us, subject to legal or contractual restrictions and reasonable notice. We will explain any effect on services. Consent is not required for collection, use or disclosure expressly permitted or required by law.

4. Service providers and disclosures

We do not sell personal information. Authorized staff, contractors and production partners may receive information necessary to perform your project, subject to confidentiality and appropriate safeguards. Lovable Cloud stores inquiry records and chat transcripts and provides hosting, infrastructure and AI chat processing. Chat text is sent through Lovable’s AI service to the model provider used by the assistant to generate replies. Google Sheets receives inquiry information for our lead-management records. Lovable’s email service processes inquiry notifications, including your contact details and project description. The site also attempts to forward inquiries to our configured Base44 client-management service.

Our Google Fonts requests send connection information, including your IP address and browser request details, to Google. Site images and videos are delivered through Lovable’s asset infrastructure. Clicking our Instagram or email links opens a separate service governed by that service’s own privacy practices; we do not embed Instagram tracking on these pages.

Providers may process information outside Canada, where it may be accessible to courts, law enforcement and other authorities under local law. We remain accountable for information transferred to service providers and use contractual and other reasonable measures to protect it. We may disclose information when required by law, to protect rights or safety, or in a business transaction with appropriate confidentiality safeguards.

5. Visitor analytics and browser storage

On this site, clicks on buttons and links are recorded for every visitor. Page visits, time on page, page speed and errors are also recorded for every visitor, without cookies and without identifying anyone. We do not currently offer an analytics consent banner.

Lovable’s visitor analytics uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors. It records pages visited, where visitors came from, country, browser, operating system and device type, how long visits last, page load speed, errors, and clicks. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

Separately, our own site uses your browser’s session storage to remember that the opening animation has played and to keep a chat identifier and chat messages during your browser session. Chat transcripts are also stored in our hosted systems. Closing the browser session normally clears session storage but does not delete server-side transcripts. Our public pages do not require a customer account and do not load advertising pixels.

6. Retention, safeguards and accuracy

We retain personal information only as long as necessary for the purposes collected and applicable legal, tax, accounting or contractual obligations. Retention depends on the record and relationship; we do not promise a single deletion period for every inquiry or project. When information is no longer needed, we delete, anonymize or securely dispose of it. We use reasonable organizational and technical safeguards appropriate to its sensitivity, including restricted access and encrypted transport. No method of storage or transmission is completely secure.

We take reasonable steps to keep information accurate and current for its intended use. Please tell us when your information changes. Where a breach creates a real risk of significant harm, we will report it to the appropriate regulator and notify affected individuals as required by law.

7. Access, correction and complaints

You may request access to your personal information, information about its use and disclosure, corrections or deletion by contacting hello@studio65.ca. We may verify your identity before responding. We ordinarily respond to access requests within 30 days; where an extension or exception is permitted by law, we will explain it. Access may be limited to protect another person’s information, privileged material or other legally protected information. Deletion may be limited by legal or contractual obligations.

Contact our privacy contact if you have concerns about our practices. We will investigate complaints and take appropriate steps. You may also contact the Office of the Privacy Commissioner of Canada.

8. Children and policy updates

Our services are directed to businesses and adults, not children. If you believe a child has provided personal information without appropriate consent, contact us so we can review and remove it where appropriate. We may update this policy as our practices change, and will identify the effective date and provide further notice or obtain consent when required.

See our Terms of Use for website and service terms.